National Real Estate Insurance Group
Investment Property Insurance That Just Makes Sense By Carole VanSickle Ellis For most people, property insurance is a “given.” After all, homeowners know that failure to insure what is likely their most valuable asset could cost them literally everything, and most renters have been admonished to obtain renters’ insurance upon signing every lease in their renting history. While not every homeowner or renter opts to obtain insurance, it is nearly universally acknowledged that potential losses are very, very serious if a policy is not purchased or is not a fit for the situation. However, for real estate investors who may own multiple properties at a time and implement a vast array of strategies using those properties, the stakes are exponentially higher. Yet, most investors lack a full understanding of the types of insurance they may need based on their investment tactics and how to know if they are even fully covered. “Property insurance is a volatile and sometimes crazy market, and it has changed particularly drastically in the last five years,” said Brooke Beets, COO at National Real Estate Insurance Group. NREIG has been providing custom insurance products for real estate investors since 2008, and prides itself on the ability to provide solutions for nearly every type of residential investment property. “That is all we do,” Beets continued, “whether our clients are using creative acquisition strategies or purchasing properties using individual retirement accounts (IRAs) or trusts. We focus on what our clients need and then tailor our business to suit that.” While most homeowners may achieve a relative level of security simply by obtaining a basic policy with one of thousands of property-insurance providers, real estate investors take on a more complicated and substantial level of risk when acquiring a property for investment purposes. Beets explained real estate investors have nearly boundless creativity and must, of necessity, insure the properties they acquire even when the transactions are unconventional. “We have clients that purchase using retirement accounts and trusts, via subject-to agreements or non-performing notes, using conventional financing methods, and using countless variations and combinations of these strategies,” she explained, noting that the insured assets themselves can have unusual insurance requirements as well. “Clients do not just purchase long-term rentals. They also purchase vacation rentals, corporate rentals, fix-and-flip properties, mobile homes, module homes, and condominiums, to name a few,” Beets said. Naturally, real estate investors also must insure higher volumes of properties than the average homeowner. To address that, NREIG increased its offerings for larger properties from between one and four units up to 20. “The key is to make sure that the right policies are in place for a property, that adequate coverage is in place, and that every party that should be named on the policy is named,” Beets said. “It’s our job to make sure that this happens and that the client knows exactly what they need and how to get it.” Strategies & Processes that “Just Make Sense” When NREIG founder Tim Norris first started out in the insurance industry, he quickly realized there was a gap in the market when it came to the specialized services real estate investors need. As Norris began investing in single-family and commercial properties, his understanding of the unique requirements that go along with real estate investing led him to fill that gap with NREIG. Shawn Woedl, who worked alongside Norris from the beginning and was named CEO of NREIG prior to the founder’s retirement, shares Norris’s passion for innovation and belief in the absolute necessity of this trait when it comes to working with real estate investors. One of his most-often repeated mantras is, “The most dangerous phrase in the language is, ‘We’ve always done it this way.’” The key, according to NREIG, is to do things the way that best serves the investors, and that means making sure that their policies truly make sense for the work they are doing. Part of making sure real estate investors get exactly what they need involves constant monitoring of everything affecting not just the housing market, but the insurance industry as well. That is where Jason Jones, NREIG’s senior vice president (SVP) for Risk Management, comes into the equation along with his team. “One of the most important things we do is monitor trends in claims to see if something has been left on the table,” Jones said. He explained that this data often indicates areas where property owners might need enhanced or more varied coverage before the owners themselves are aware of the issue. When this type of trend emerges, such as in a case where an area is experiencing increased flooding, then NREIG negotiates for more coverage for flooding with its carriers. “We deal with risks and trends on a day-to-day basis just like real estate investors do,” Jones concluded. “We prioritize identifying and making changes that will make us more efficient and sustainable while doing the same for our clients.” Jones added that communication is a crucial part of effectively helping real estate investors insure their properties, noting investors should make a point of opening channels of communication with their insurance providers so that everyone involved in the process is on the same page about the state of the asset and the investment strategy in place. “Just in my position alone, I work with compliance, underwriting, and marketing regularly to communicate about the things we are finding every day,” he said. “These divisions – and others – are tasked with working with clients to make sure they are covered correctly in light of our findings. We love to offer our clients nuanced coverage tailored to their situations.” Woedl recalled how an investor who remains an NREIG client to this day “nearly got destroyed on a property claim” because his insurance agent at the time (not NREIG) failed to explain how his insurance benefits would actually manifest in the event of a significant loss. The client, who had opted for extremely high deductibles, bought multiple policies that would not
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