Shaun Shenouda is the Chief Operating Officer, Programs Executive at SES. He joined SES in 2014 as SVP of Operations and Technology, where he primarily focused on delivering customer value through innovation and service excellence. Shenouda has 20 years of experience offering master-policy Property & Casualty insurance, service, and technology to financial institutions. Prior to joining SES, Shenouda held the position of Senior Vice President of Integrated Solutions and Analytics at QBE, where he focused on business transformation, customer experience optimization, and M&A integration initiatives. Shenouda has a degree in Management Information Systems and received his MBA from Pepperdine’s Graziadio School of Business and Management.