apartments by marriott bonvoy
A New Innovation to Meet the Changing Needs of the Traveling Public By Carole VanSickle Ellis Almost 100 years ago, Marriott International began not as an international chain of hotel brands and bespoke service providers but, instead, as a small A&W root beer stand owned and operated in Washington, D.C., by founder J. Willard Marriott, Sr., and his wife, Alice. Over time, that company grew to include the East Coast’s first drive-in restaurant, the world’s first in-flight catering service, and, in 1957, a monumental shift into the hotel business in Arlington, Virginia. Today, the company is poised for another strategic expansion — this time into the serviced-apartment concept in the United States and Canada. Serviced apartments are fully furnished apartments available for short- or long-term stays, depending on the preference of the service provider. For Marriott, this shift is not really as monumental as it might first appear. The company has 26 years of experience with Marriott Executive Apartments operating in Asia, Europe, the Middle East, Africa, and Latin America. Apartments by Marriott Bonvoy is simply the next link in the chain. “We are always peeking around the corner, looking for opportunities for our company to grow and serve the traveling public in new ways,” said Noah Silverman, Marriott International’s global development officer for the U.S. and Canada. Silverman explained that the company has been tracking the travel preferences of today’s “digital nomads,” remote employees and freelancers who are location-independent and use technology to perform their jobs from anywhere, as well as consumers who are increasingly combining business and leisure travel. Since the advent of COVID-19 in early 2020, the concept of being able to work from anywhere has expanded into the mainstream, with entire families engaging in longer-term stays in intriguing locations. “Customer preferences have evolved as the digital nomad has grown up, and workplace requirements have evolved to allow people to work from locations other than their office,” Silverman continued. “We have also seen a significant increase in leisure travel and extended families all traveling together. This new product will meet the needs of that growing population, one that is looking for more space and the ability to park themselves for longer periods in a larger, residential-style apartment versus a traditional hotel room.” Paul Loehr, the company’s regional vice president of full service brands in the U.S. West Region, called Apartments by Marriott Bonvoy a “unique opportunity” not just for travelers, but also for real estate investors and developers to partner with Marriott in a new way. “We are already fielding many phone calls from developers and potential partners who have specific projects in mind that they feel are an ideal fit for the concept,” Loehr said. He added, “There has been incredible interest in the offering from parties ranging from existing hotel partners who increasingly see value in the serviced apartment space to traditional apartment developers.” Lisa Sexton, regional vice president of full service brands for the U.S. East Region, called the response to the initial announcement “incredible.” She explained, “It is not limited to one type of market or catering to one type of traveler over another.” All three agreed that the prevailing drivers of interest in this new offering are rooted in the Marriott brand itself and the potential for Apartments by Marriott Bonvoy operators to customize the projects to fit the needs of the development and the local market. “As a brand partner, we are able to deliver higher-rate premiums at lower cost than when developers do things on their own,” Silverman explained. “The product is appealing because of the reputational endorsement that comes with being part of the Marriott Bonvoy portfolio of brands, the significant advantage of our large-scale distribution platform, and our 170-million-plus members loyalty program.” Loehr emphasized that Marriott prioritizes developer and investor returns in a variety of ways early in the development process as well as once the doors of a new facility open. “We review each application carefully to make sure that the location and type of product will work together to optimize the partners’ chances of financial success,” he said. This means being willing to ask tough questions early on. “We ask about rates, revenues, and costs to build,” Loehr explained, noting that specific urban and secondary markets are well-suited for Apartments by Marriott Bonvoy. Expanding the Pool of Owners and Franchisees When Marriott first began considering the idea of premium-tier serviced apartments in the United States and Canada, the company was primarily considering how to meet a new and growing customer preference while expanding its pool of owners and franchisees. Silverman explained that they expected to attract primarily hotel owners seeking to diversify their existing holdings, and that expectation has proved valid. However, he continued, there has been substantial interest from the multifamily development community as well, even though that group of owners/investors previously focused almost exclusively on traditional, long-term rentals. “An increasing number of the investors expressing interest are hotel developers who are thinking about adding a few floors to a planned building or developing an entire building for short-term rentals,” Silverman said. “If you are one of these developers or a multifamily developer looking to move into this space, Apartments by Marriott Bonvoy should be considered. Our system can reliably deliver customers in a cost-effective way, and we think savvy investors are seeing that and responding to it.” Silverman continued, “Previously, in the United States and Canada, our extended stay brand offerings topped out in the upscale quality tier with Residence Inn by Marriott and Element by Westin. Those are unbelievably powerful and successful hotel brands, but we believe there is a higher-end consumer willing to pay more for a truly differentiated, premium and luxury product, and that is what Apartments by Marriott Bonvoy will be.” Loehr noted that many parties expressing interest in the offering have specific developments already underway that could incorporate the Apartments by Marriott Bonvoy concept. “The developer will create a unique brand for the project and deliver an attractive
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