Property Preservation

Essentials of Seasonal Maintenance

Enhancing Property Value Through Maintenance and Winterization By Aimee Lindsay As a real estate investor or property owner, it’s critical not to underestimate the importance of property maintenance in minimizing your investment costs and maximizing the long-term value of your assets. Regular maintenance is necessary to make the most of your investment, whether your goal is to sell quickly or earn the most income for your rental. A proactive approach may help you avoid costly damage that could harm your profit potential. It is especially crucial as we head into the fall and winter, as minor damage can quickly escalate into a serious issue when weather conditions harshen. The current market dynamics have made it more important than ever for investors to elevate their standards for property maintenance. High home prices and mortgage rates have slowed the purchase market down significantly. The single-family rental (SFR)market has also cooled, with rental growth slowing progressively over the last year, according to CoreLogic’s Single-Family Rent Index. In the meantime, owners are competing to have the best property in the neighborhood in terms of value and also appearance. How a property presents itself tells buyers and tenants a great deal about the amount of care the owner has put into the property. Importantly, the appearance of a home can make a significant difference in its sale price and rental potential. Homes that are well-maintained, aesthetically pleasing, and show an attention to detail generally have a higher perceived value. On the other hand, homes that appear shabby, neglected, or in need of repairs may have a lower perceived value and could potentially sell or rent for less. According to a joint study by the University of Alabama and the University of Texas published in the Journal of Real Estate Finance and Economics, attractive, well-maintained homes tend to sell for an average of 7% more than similar houses with an uninviting exterior. That premium rises as high as 14% in slower real estate markets with greater housing inventory. Several factors contribute to the impact of a home’s appearance on its price:  »         First Impressions // The exterior of a home is the first thing potential buyers see. A well-maintained exterior, including a manicured lawn, clean façade, and attractive landscaping, can create a positive first impression and increase the perceived value of the property.  »         Interior Condition // The interior of a home also plays a crucial role. Homes that are clean, organized, and well-maintained can leave a positive impression on potential buyers. Up-to-date fixtures, fresh paint, and modern finishes can enhance the perceived value.  »         Perceived Maintenance Costs // Buyers often consider the potential maintenance costs when evaluating a home. A home that appears to be in good condition is likely to be perceived as requiring fewer immediate repairs, which can positively influence its value.  »         Comparative Market Analysis (CMA) // Real estate agents and appraisers use comparative market analysis tools to estimate a home’s value based on recent sales of similar properties. If homes in the same neighborhood with similar features and square footage have sold for higher prices due to their better appearance, this can impact the perceived value of your property as well. What You Should Do Whether your property is vacant or occupied, there are several steps to take before colder weather arrives to keep your asset ready to sell or rent for top dollar, or to keep your current tenants safe and satisfied. Exterior Fall Spruce-Up While the changing leaves can make autumn a beautiful time of year, those leaves also create a mess for property owners. Leaf debris can clog gutters, smother lawns, and allow fungus to fester. If left untouched, a gutter full of wet debris can freeze in winter and create an ice dam that may damage the roof deck. Tree limbs and shrubs that have grown close to the house over the summer also pose a risk, as they can cause damage when weighed down with snow and ice in the winter. That’s why it’s important to perform a fall spruce-up to keep the exterior of the property tidy:  »         Pick up all debris in the yard prior to mowing. Cut the lawn at 2 inches; grass clippings, leaves, limbs and debris must be removed from the property.  »         Leaves, pine needles and twigs should be removed and disposed of offsite in an appropriate manner.  »         Flowerbeds, driveways and sidewalks should be edged.  »         Remove all weeds and saplings from flowerbeds and around shrubs and fence lines.  »         Weed whack around house, fences, trees, and remove dead vines from fence, latticework, etc.  »         Remove all fallen limbs and excessive leaves from the roof.  »         Clean out gutters and remove all holiday lights. If there is a gutter guard, replace it after cleaning out gutters.  »         Prune branches from trees and shrubs that encroach on entryways, walkways, or sidewalks and trim at least four to six inches from the house or roof. Winter Maintenance Fresh snow and ice may appear to be a beautiful winter wonderland, but they can be a hazard for properties that have not been properly maintained. Winter weather conditions can create a high risk of damage to your roof, interior, and plumbing. Freezing temperatures outside and dry heated air inside can create a variety of issues from leaky roofs to frozen pipes. A small problem can suddenly become much bigger with heavy rain or a snowstorm. The following maintenance tasks should be completed before cold weather sets in:  »         Perform routine service on HVAC system and replace filter.  »         Flush out water heater to remove mineral deposits.  »         Caulk gaps around windows and add weather-stripping around door frames to create a seal against the cold air.  »         Clean out chimneys (if applicable) and fit with a cap to keep out animals.  »         Detach garden hoses and close the water valve to outdoor hose taps. Drain water from all exterior lines.  »         Evaluate insulation and ventilation in attic to insure proper circulation.  »         Inspect

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An Ounce of Prevention — Best Practices

Preventive Maintenance Plans Can Save You Time, Money and Hassle By Doug Ellis As they build their portfolio of single-family rental (SFR) properties, owners and operators focus on key business strategies—to find quality renters, reduce tenant turn times and maximize their investment. But there is one step a lot of owners and operators often overlook: preventive maintenance. Part of maximizing your SFR investment is ensuring that each of your properties is properly maintained. You do not want to waste your time or money, so be strategic and thoughtful in your approach. This means knowing what you have in each of your homes and investing in a preventive maintenance plan. Here is what you need to know about getting started with SFR preventive maintenance plans. Start with an Asset Database Many SFR investors are lacking a simple tool to help them manage their properties effectively—a database that catalogs the fixed assets within each home they own. For example, how old is your HVAC unit? When was the water heater last serviced? Have there been roof repairs? An asset database is key to staying on top of property maintenance, and that is critical because missing key maintenance checks can lead to expensive capital investment repairs and replacements later. Having a detailed record of your assets, as well as which services have been performed and when, can help you properly maintain the properties. This work ultimately helps prevent unnecessary costs and headaches. Plus, this data can enable predictive analytics so you can perform preventive, versus reactive, maintenance. Build Preventive Maintenance Plans With your asset database in place, you are able to build proactive preventive maintenance plans. Having an established maintenance plan in place can help reduce or prevent potential repairs and extend the lifespan of everything from HVAC units to plumbing fixtures. Plus, you can use the information to make decisions regarding capital investments. So, what items should be included in your plan? To help extend the life of the assets within your SFR properties and capitalize on your investments, MCS’s investment property management experts recommend at least biannual maintenance checks that include: HVAC systems HVAC preventive maintenance helps you protect your SFR investments by avoiding extensive repair costs, early unit replacements and lost revenue from disruptive tenant relocations in the case of an outage. Schedule checks that follow ASHRAE standards for HVAC preventive maintenance with your SFR property services partner twice a year to keep your system in working order. Each year MCS receives a large number of work orders due to backed-up condensate lines, an issue that can result in drywall damage, mold and remediation. With a proper preventive maintenance plan, HVAC condensate lines are “blown out” to help prevent back-up, keep the system operating efficiently and reduce larger repair expenses down the road. Filter Changes Beyond biannual checks for your overall HVAC system, regular filter changes should get their own checkmark on your preventive maintenance checklist. Replacing HVAC air filters is essential to extending the life of your units. But even though your tenants would experience cleaner air and near-term savings—the U.S. Department of Energy notes that replacing a dirty filter can reduce an A/C’s energy usage by 5% to 15% — it is a task you should not hand over to them. Instead, schedule regular filter changes with your SFR property services partner. Roofing Roofs and gutters may be the most frequently neglected maintenance item—until there is a problem. Avoid big repairs or emergencies through regular inspections and cleaning. Ensure your property services providers check for potentially loose or damaged shingles or tiles and clear gutters regularly to avoid standing water and reduce fire hazards.  Water Heaters Extensively used assets like water heaters require checks to keep them working well—and longer. Because sediment can build and pollute the water in your water heaters, scheduling preventive maintenance checks every year to flush them can help keep them running as efficiently as possible. Plumbing Preventive plumbing maintenance can catch small issues before they turn into bigger ones. Have your property services provider regularly check all plumbing fixtures to ensure they are in working order and are sufficiently tightened or fastened. Drain cleans to avoid backups should also be on your checklist. Landscaping Do not neglect your SFR properties’ exteriors. From ongoing yard upkeep and fence repair to the winterization of sprinkler systems, addressing issues before they become problems via preventive maintenance maximizes your investment in multiple ways, including avoiding costly fines for HOA and other municipal violations. Find a Partner to Help Having a property services partner to oversee critical investment property maintenance and management tasks can help you keep your properties in peak condition. A good partner can help you build and maintain your fixed asset database, keep preventive maintenance schedules and serve as a maintenance expert for your entire SFR portfolio. Beyond handling these critical needs, your property services partner also can help you understand and consider the bigger picture of your entire portfolio, so you can confidently decide when and where to make capital investments strategically. We see a lot of owners forgo preventive maintenance, but that choice consistently backfires. You would not expect your car to keep running well—or for long—without regular oil changes and other maintenance. The same is true for your homes.

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Selecting a Property Preservation Partner

Technology is No Longer a “Nice to Have” — It’s a “Need to Have” By Anthony Scotese A property preservation partner can be the difference-maker for investors who are juggling a growing number of properties in their portfolio. From repairs and rehabilitation to grass cutting and snow removal, many have come to rely on these services to keep defaulted, vacant or occupied properties in great condition. However, not all providers are created equal. There are several factors to consider when selecting a property preservation partner. Here are five things to keep-in-mind when beginning to shop around: 1. Experience and expertise Choosing a partner who can perform inspection, landscape and rehab services for your properties is a big undertaking and requires a certain level of trust. Do not put your properties in the hands of just anyone. To ensure your investments are secure, ask the following questions when interviewing potential partners: »          How long have you been doing property preservation work? »          How many clients do you work with? »          Would I have a dedicated relationship manager working with me if I select you as my provider? »          What sets you apart from your competitors in this space? Do not be afraid to ask the hard questions to ensure you are selecting the right partner for you. 2. Nationwide footprint This should go without saying, but if you have properties spanning various states/regions, you want to ensure your property preservation partner operates in your footprint. Regardless if you have properties in multiple states, if you are an investor planning to scale in the future, it is important to select a partner that can help you and not hinder you in those endeavors. Make sure to ask potential partners about their coverage area before signing on the dotted line. 3. Reporting capabilities Reporting capabilities should be top-of-mind when considering a property preservation partner. Understanding the standard and custom reporting options available to you, which can help you make sound decisions regarding services you may need to order for particular properties, is of the upmost importance. You may not think reporting is a necessity but making informed decisions by leveraging data is the best way to ensure your assets are safe and secure. 4. Technology and innovation What technology is available to you that can make your life easier? Nowadays, technology is infused into all aspects of the origination lifecycle. If a provider does not have a focus on technology, you could risk missing out on opportunities to scale or refine your portfolio. For example, investors have benefited from automated decision-making technology to quickly adapt to real-time industry changes to achieve their performance goals and minimize risk. From managing client objectives to placement and order delivery to vendor management, technology is changing the face of investing. Technology is no longer a “nice to have” – it’s a “need to have” if you wish to remain competitive in this challenging landscape. 5. Disaster planning The hurricane seasons over the past two years have been above normal in terms of severity and number of named storms. And it is not just locations that are in FEMA-designated Special Flood Hazard Areas (SFHAs) that are at risk as a weather-related disaster can happen anywhere, at any time. You need to ensure your property preservation partner can quickly aggregate damage information and target impacted areas quickly after weather events. From there, you will need their support with ordering needed inspections of properties, filing hazard claims and facilitating needed repairs due to roof damage, flooding, electrical and plumbing issues, and more. Quick remediation of any issues related to weather damage to properties is critical to protecting assets and ensuring no further damage is sustained due to neglect.

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