Marianne Heder is the director of vacation rentals at Property Management Inc., a real estate management company with 260 offices in the U.S. and offices in Malta, Costa Rica and Puerto Rico. In her role at PMI, Heder trains and coaches independent business owners who manage more than 1,200 short-term vacation rentals. Her expertise is in helping property managers understand hospitality. She provides step-by-step processes that turn the ordinary real estate asset into an extraordinary real estate experience. She can be reached at (801) 477-8556.